Frequently Asked Questions

How do I buy my tickets?

We use Grenadine as our ticketing system. Go to : https://docs.grenadine.co/intro-to-grenadine-for-event-attendees.html for more information on using the system. Go to REGISTER to purchase the tickets.

Does Grenadine have an app for my phone? 

Yes the app is easy to use and can be used on either iPhone or Android.

How to download and install the event mobile app?

  1. First, you need to download the Grenadine event mobile app. It’s available on Google Play and on Apple Store.
  2. Once the installation is completed, start the mobile app and search for your event by entering the name of your event, enter and click on the magnifying glass. You can also click on “Have an event code?” link at the bottom of the page if you know the event code (this code is available in the footer of the event website). The event code is required for private events.

Our event code is: RWA2021

Remember to sync your app often to ensure you have updated program and information.

How do I check into the event?

The Check-in Desk open registrations at 7:30 am Friday 13th August. Line up at the desk where alphabetically your first name is, e.g. Donna would go to A-N. Wendy would go to M-Z.

Show your ticket. You will be issued with your pre-printed badge which fits perfectly in our RWA lanyards. If this is your first conference you will be issued with a lanyard.

We scan the ticket or badge with iPad or iPhone and you are checked into the event. You will then be handed the event swag.

Please be patient at check-in, especially when registration first opens each day.

Do I check in to Conference each day?

Only check in the first time you arrive. You may need to show your badge (or tickets) as you enter a workshop or social event. Each badge will show the tickets purchased.

How do I book a room at the hotel Mantra on View?

ACCOMMODATION DIRECT BOOKINGS- DIRECT TO PROPERTY (AS PER BELOW PRICING) – Guest Bookings

 Ocean View Room           $170.00 per night Ex Breakfast

Run of House room         $130.00 per night Ex breakfast

Breakfast @ $ 20 per day per person

Bookings are to be made to the hotel via phone, to obtain the above stated rates. Please quote ‘Romance Writers’ Conference‘ to obtain these rates.

NB: The above prices are available until 35 days prior to your event start date

Checking In: Check in time is 2.00pm. For guests that arrive earlier, luggage can be stored with concierge until their room is ready or another room may be available for check-in.

Checking Out: Check out time is 10am. Luggage can be stored with concierge on the departure day until the conference has concluded.

Car parking

Car Parking: Car parking is available at Mantra on View Hotel but is subject to availability. Conference delegates may use the hotel car park at a discounted rate of $10.00 per day. To receive this discount please see reception prior to your departure. Please note as the Car Park is owned and operated by Care Park Parking the daily parking rate is subject to change without notice. 

Is there a courtesy bus from the airport to the venue?

Yes, we will provide a courtesy bus in accordance with the details here: Shuttle Bus (rwaustraliavcon.com.au)

What other ways can I get to the venue?

Airport Link: Train from Brisbane Airport can link with GLink at Helensvale Station to Broadbeach through Southport, which is located on Cypress Avenue. A short stroll North of Mantra on View Hotel.   

What if COVID-19 restrictions affect the event?

The venue has their own separate COVID safe plan that all attendees must adhere to. RWA works in conjunction with the venue and health authorities to ensure the safety of our attendees and all hospitality workers on site. For full information go to TERMS AND CONDITIONS.

Are pitches taken in person this year?

Due to our international guests being unable to attend they will take online pitches. Local Agents and Publishers may take live pitches. Please check PITCHING for more information.

Can I bring a partner to the Gala Dinner or Cocktail Party?

Yes, you can log into Grenadine and purchase an extra ticket in someone else’s name. Make sure you fill in the food preferences form.

Am I allowed to wear perfume?

No. Due to the multiple use of different fragrances being overwhelming we discourage the use of perfume while at the event.

Can I take photos at the event?

Yes we encourage you to take photos and post them to social media with the hashtag #RWACon2021. We will have backgrounds and props so you can take awesome photos with your writing friends.